Help Now! terms and conditions

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Terms and Conditions

Live consulting/training is delivered via web video or phone only. Some software issues may extend beyond the time booked for consultation. Additional time needed may be reserved. Rates for additional time will remain the same as at the time of initial booking. Payments are accepted in US dollars only and should be made via PayPal. All payments must be made in full prior to any consulting session. If more time is needed during the session, additional payments can be made using a credit card. Credit card payments will only be processed by phone.

Refunds are not available if canceled within 48 hours of scheduled training time

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.


At certain points in the website navigation, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent. Your email address will only be used to send you the newsletter and/or to alert you to any information that you have specifically requested you be notified about.

Use of the Site

The website hosts a blog and a public forum, both of which are equipped with commenting facilities. While we invite you to share your opinions and questions in this way, they must not be used to distribute spam messages, post commercial advertisements, or spread links to malicious or dangerous websites. We do retain the right to moderate any comment or written content submitted to the website and to remove any content we deem to have violated our policies.


All of the content contained on is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. JetSet Communications, Inc., as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.


The site and its original content, features, and functionality are owned by JetSet Communications, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Any and all of the content presented on the website is, unless explicitly stated otherwise, subject to a copyright held JetSet Communications, Inc. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.


Should you have any further questions, concerns, or queries about these Terms and Conditions, or if you encounter difficulties while navigating and using the site, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Administration at

Help Services


To request Help Services, contact us This email address is being protected from spambots. You need JavaScript enabled to view it., or click here for a web form, or click for a downloadable PDF form

Help Now! Live Consulting

Consult an Expert Live via web video conferencing

You need it figured out now. Book today for a live web video conference call payable via PayPal. Choose from among InDesign, Photoshop, Illustrator, InCopy, FrameMaker, Acrobat, and Section 508. We can help!

Expert Technical Online Support ContractsHelp contract

We are now pleased to offer online software support for users of Adobe publishing applications: Expert Technical Online Support.

Read more: Help Services

Custom Training & Help Services

Adobe InDesign 2021 icon logo InCopy 2021 icon Illustrator 2021 icon Adobe Acrobat DC logo Photoshop 2021 icon XD CC 2020 icon Lightroom 2021 icon Adobe Captivate 2019 icon 

For questions or to request support, please call 301.524.6609, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or please fill out and submit this online form. We will call and email you a quote. You can also download our

PDF form

Be sure to save this PDF to your computer first, or the Email button will not work correctly!

JetSet Request for Training Order Form 2022

Save to your computer; fill in your info (using Acrobat DC Pro or Reader) and then email it back to us.

Our contact info can be found on the Contact Info page.

Online Fillable Form

Instead of the above downloadable PDF form, you may submit your request by means of this online form. Fill it out completely and then click on the "Send This Request Form" submit button at the bottom of the webpage.

{BreezingForms : RequestTraining}

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